POLICIES & LEGAL
Refund Policy
Understand cancellations, unused lessons, and refund requests.
1. Scope and priority
This policy covers Prep Warrior purchases. It does not use Roundy’s event deadlines or dating-event discounts. Refunds are based on the amount actually paid. Mandatory consumer protections and more favorable conditions disclosed at purchase take precedence.
2. Withdrawal and unused purchases
For eligible distance purchases, statutory withdrawal periods apply, generally 7 days from receipt of contract information or later supply. If a service or digital content has begun, withdrawal may be limited only where legally permitted and with the required prior disclosures and consent. We refund unused purchases requested before service begins without an undisclosed penalty.
3. Lesson cancellation and rescheduling
Request cancellation or rescheduling before the lesson starts through My Lessons. A new time is subject to availability. Cancelling a reservation and refunding a payment are separate actions; contact support for a monetary refund. After the start time, support reviews actual delivery, technical issues and applicable statutory rules. We do not automatically treat every missed lesson as non-refundable.
4. Partly used packages
For a partly used package, the refundable unused portion is calculated from the paid amount and the allocation disclosed at purchase, subject to any more favorable statutory calculation. We provide an itemized calculation on request. We do not invent a higher retrospective list price to consume the remaining balance. Promotional discounts are not separately redeemable for cash.
5. Operator cancellation or failure
If the coach or operator cancels or cannot deliver the purchased lesson, you may choose an acceptable replacement or a refund for the undelivered service. For duplicate charges or an incorrect charge, contact support for verification and correction. Remedies for material nonconformity or misleading descriptions remain available under law.
6. How to request a refund
Contact NativePT support below with your account email or ID, lesson/order reference and requested remedy. Never send a password or full card number. The receipt time of your request determines timeliness, not when we reply. Refunds return to the original payment method where possible and are processed within applicable legal deadlines, including 3 business days where the statutory withdrawal refund rule applies. Banks may take additional time to display a reversal.
Prep Warrior is an English education service brand operated by NativePT.
NativePT · Representative Kyle Kim
Business registration: 549-04-02156 | Mail-order registration: 2022-Seoul-Jongno-1744
Room 303, 9-8 Anam-ro 9ga-gil, Seongbuk-gu, Seoul, Republic of Korea
Prep Warrior support: hi@prepwarrior.ai | +82 10-6858-4123